Shipping policy

Shipping Policy

Thank you for shopping at Dana & Fabe. We strive to deliver excellent service and ensure that your products arrive promptly and in perfect condition. Below are the details of our shipping policy:

Shipping Area

  • We ship products domestically within the UK and internationally to the European Union, USA, Canada, and Australia.

Shipping Costs

  • Shipping costs will be calculated and displayed at checkout based on your location and the size/weight of your order.
  • Free shipping may be offered on orders over a certain value, which will be clearly stated at checkout.

Dispatch Times

  • Orders are usually dispatched within 1-3 business days after the order confirmation.
  • Custom orders or items that require special preparation may have longer dispatch times, which will be communicated during the ordering process.

Delivery Times

  • Delivery within the UK typically takes 3-5 business days.
  • Delivery to the European Union typically takes 5-10 business days, depending on the destination.
  • Delivery to the USA, Canada, and Australia typically takes 7-15 business days, depending on the destination.
  • Please note that delivery times may vary due to factors outside of our control, such as customs delays or carrier issues.

Tracking Your Order

  • Once your order is dispatched, you will receive a shipment confirmation email that contains your tracking number.
  • You can use this number to track your package on the carrier’s website.

Customs, Duties, and Taxes

  • All fees imposed during or after shipping (tariffs, taxes, customs duties, etc.) are the responsibility of the customer.
  • We are not responsible for any additional charges that can occur during shipping to the European Union.

Damaged/Missing Items

  • If you receive your order damaged, please contact us immediately at hello@danafabe.com to address the issue.
  • Include photographs of the damaged item(s) and packaging for insurance purposes.
  • We will work with you to ensure a swift resolution, such as a replacement or refund.

Questions

  • If you have any questions concerning our shipping policy, please contact us at: hello@danafabe.com.