Shipping policy

SHIPPING POLICY

Shipping destinations

Dana & Fabe delivers throughout the United Kingdom and internationally. Available destinations and delivery charges will be shown at checkout.

We may be unable to deliver to certain locations due to carrier restrictions. If we are unable to fulfil an order to your address, we will contact you as soon as possible.

Order processing and dispatch

In-stock items are usually dispatched within 1–3 business days of your order being confirmed.

Made-to-order, bespoke or customised pieces may require additional preparation time. The estimated lead time will be shown on the relevant product page or agreed with you before your order is placed.

If your order contains items with different lead times, they may be dispatched separately.

Estimated delivery times

The following delivery times apply after your order has been dispatched:

• United Kingdom: 2–3 business days

• European Union and United States: 2–4 business days

• Rest of the world: 5–7 business days

Business days exclude weekends and UK bank holidays.

These delivery times are estimates rather than guarantees. International orders may occasionally take longer because of customs processing, local delivery conditions, public holidays or other circumstances outside our reasonable control. We will provide any available updates if we become aware of a significant delay.

Shipping costs

Delivery charges are calculated at checkout based on the destination, size and weight of your order.

For unusually large, heavy or remote deliveries, we may need to provide a separate delivery quotation. We will contact you before dispatch if any additional charge is required, and you will have the option to accept the charge or cancel the order for a full refund.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Tracking updates are provided by the delivery carrier and may take a short time to become available after dispatch.

International orders, duties and taxes

Orders delivered outside the United Kingdom are shipped on a Delivered at Place (DAP) basis.

Import VAT, customs duties, tariffs, customs-clearance charges, brokerage fees and any other charges imposed by the destination country or delivery carrier are not included in our product prices or delivery charges unless expressly stated at checkout.

The recipient is responsible for paying any applicable charges directly to the relevant customs authority or delivery carrier, usually before or upon delivery. These charges vary between countries and are outside Dana & Fabe’s control, so we are unable to confirm their value before an order is placed.

If the recipient refuses delivery or does not pay the required import charges, the parcel may be returned to us. Where permitted by law, any return delivery, customs, storage or carrier charges incurred may be deducted from the customer’s refund.

Import duties, taxes and fees paid directly to customs authorities or delivery carriers are not paid to Dana & Fabe and cannot be refunded by us. Customers should contact their local customs authority regarding any possible reimbursement.

Delivery addresses and missed deliveries

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional delivery charges resulting from an incorrect address, an unsuccessful delivery attempt or a failure to collect an order may be charged to the customer where permitted by law.

Damaged, missing or incorrect orders

Please inspect your order as soon as it arrives. If an item is damaged, faulty, missing or incorrect, contact us as soon as possible at hello@danafabe.com.

Please include photographs of the item, its packaging and the delivery label, and retain all packaging while we assess the issue.

Where an item is confirmed to have been damaged in transit, supplied incorrectly or lost before delivery, we will work with you to arrange an appropriate replacement, repair or refund. Your statutory rights are not affected.

Contact

For questions concerning delivery or an existing shipment, please contact hello@danafabe.com.